Frequently Asked Questions

What do I need to bring to my appointment?

Please refer to the appropriate checklist to ensure you have all the required documents for your appointment. You must bring all items on the checklist to your appointment in order to proceed with passport services.

Are both parents required to be present at an appointment for minors (under age 16)?

Yes, both parents need to be present at the appointment. In the case that one parent cannot make it, a notarized form (DS-3053), and a front & back copy of a driver's license needs to be provided on one sheet and side of paper. Download the Information Form for U.S. Passport Applications for Children Under Age 16.

What if I got married or have a name change?

Sometimes a name change can be done by mail, sometimes you must submit a DS-11 in person. To find out what the requirements are, click here

How long does a passport take to process?

Generally 2-3 weeks for expedited service and 4-6 weeks for routine service. View current processing times online

If my Driver’s License is not issued in California, do I need to show other forms of identification?

If the applicant submits an out-of-state primary identification, he/she must present an additional ID document. A UCSB school ID will work.

Where can I find the passport application?

Passport applications (DS-11 for new passports) can be found online here or at the Recreation Customer Service Center. 

Can I get my passport photos taken at the office?

Yes, photos are $10.00 for a set of two photos. 

How does an applicant check the status of their application?

Applicants may check the status of their pending passport applications by calling the National Passport Information Center at (877) 487-2778. They can also track their application status one week after submission online here